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Frequently Asked Questions

Changed your mind?

If you change your mind within 14 days, you can get a full refund. Simply send the package to:
26 Clyde Road, Browns Bay,
Auckland 0630, New Zealand

Email us the tracking code once you have sent it within the 14 days from when you received the item. Once we have accessed that it is in its original condition we will process your refund.

I think my order has been lost.

If your order has been delivered and signed for, yet it is not your signature on the proof of delivery document, please contact NZ Post to start an investigation. We are happy to also look into it if NZ Post allows us to as the sender - email You will be able to find your tracking details in the email you received when your order was dispatched.

If there have been no physical scans on your order for more than 7 days, please email us at so we are able to lodge an investigation with NZ Post.

Please note that during peak traffic times like Black Friday or Boxing Day, during pandemics, natural disasters or service disruptions, scanning and updates may be reduced.

Where are you from?

We are based in the beautiful Browns Bay, Auckland, New Zealand. You can email us at

Do you ship internationally?

Yes we do! Add to cart and you will see the shipping options.

Do you offer in person pick up?

Yes we do. Currently we are a small business so you will have to contact us in advance at
Pick up is in Browns Bay, Auckland, New Zealand.

Do you have a referral or affiliate program?

Yes! You can sign up here to earn points which can go towards your next purchase or you can monetise on your referrals too.

Do you offer wholesale?

Yes, we do. Find out more here.

Ask us questions at